Firmware Release Notes

Starling Home Hub's firmware is regularly updated to add new features and improve performance. Your hub will automatically update itself to the latest firmware as new releases are published. You can also manually update your hub's firmware using the Starling app.

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When we roll out new firmware, we make it available to hubs over a period of several days, so if a firmware release is listed here but your hub has not yet auto-updated its firmware, please check again a few days later.

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Firmware 14.4.2 / 14.4.3 / 14.4.4

April 8th, 2024

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Changes including:

• Fixed rare Nest Thermostat automation issue causing incorrect mode switch

• ​Fixed Google Nest Hub Max camera audio issue

• Goodbye Nest Secure and Dropcams. We will miss you! ❤️

• Bug fixes and performance improvements

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Firmware 14.4.0 / 14.4.1

March 4th, 2024

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New features and improvements, including:

• Added Chromecast support for AirPlay audio streaming

• Improved camera live stream audio quality

• Camera live stream reliability improvements for Apple Watch

• Compatibility improvements for iOS 17.4

• Updated on-device SSL certificates

• Bug fixes and performance improvements

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Firmware 14.3.0 / 14.3.1

January 12th, 2024

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New features and improvements, including:

• HomeKit garage door open/close detection for supported Nest cameras on Google Home Public Preview

• Improved audio quality for HomeKit Secure Video event recordings

• Bug fixes and performance improvements

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Firmware 14.2.0 / 14.2.1

November 28th, 2023

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New features and improvements, including:

• Redesigned video engine: performance improvements for all Nest cameras

• Significantly improved video quality for: Nest Cam IQ, Nest Cam IQ Outdoor, Nest Hello / Nest Doorbell (1st gen, wired), Google Nest Hub Max

• Faster live stream start for first-generation Nest cameras

• Reliability improvements for long-running camera streams (10+ hours)

• Bug fixes and performance improvements

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Firmware 14.1.0 / 14.1.1

October 16th, 2023

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New features and improvements, including:

• Improved video/audio quality for 2021+ model Nest cameras

• Bug fixes and performance improvements

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Firmware 14.0.0 / 14.0.1

September 24th, 2023

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New features and improvements, including:

• Support for first-gen Nest cameras transferred to Google Home (Preview Program), including HomeKit Secure Video

• Fix for 'camera unavailable' issue with legacy Nest Accounts

• Bug fixes and performance improvements

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Firmware 13.2.0 / 13.2.1

September 12th, 2023

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New features and improvements, including:

• Starling Protect 24/7 monitoring now supports a secondary emergency contact

• New settings for Nest Protect to control HomeKit smoke/CO alarm trigger sensitivity

• Improved live stream and event recording video quality for 2021+ model cameras

• Bug fixes and performance improvements

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Firmware 13.1.3 / 13.1.4 / 13.1.5

August 25th, 2023

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Bug fixes and improvements, including:

• Fix for hub unreliability when using HomeKit Secure Video cameras

• Bug fixes and performance improvements

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Firmware 13.1.1 / 13.1.2

June 27th, 2023

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New features and improvements, including:

• Fix for HomeKit Secure Video audio/video sync issue

• Bug fixes and performance improvements

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Firmware 13.1.0

June 18th, 2023

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New features and improvements, including:

• Fix for rare camera streaming issue

• Fix for Nest Cam with Floodlight control issue

• Fix for Nest Doorbell (battery) notification snapshot issue

• Starling Developer Connect API improvements

• Bug fixes and performance improvements

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Firmware 13.0.0 - 13.0.3

March 28th, 2023

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New features and improvements, including:

• Starling Protect 24/7 professional home monitoring

• Bug fixes and performance improvements

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Firmware 12.3.0 / 12.3.1 / 12.3.2

February 25th, 2023

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New features and improvements, including:

• Support for Nest x Yale Lock jammed state in HomeKit

• Bug fixes and performance improvements

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Firmware 12.2.0

December 27th, 2022

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New features and improvements, including:

• Low data mode option for HomeKit Secure Video cameras

• Bug fixes and performance improvements

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Firmware 12.1.4

November 30th, 2022

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Bug fixes and improvements, including:

• Fix for incorrect outside weather sensor temperatures

• Performance and reliability improvements

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Firmware 12.1.3

November 16th, 2022

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Bug fixes and improvements, including:

• Fix for Nest Thermostats with multi-stage heat/cool

• Performance and reliability improvements

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Firmware 12.1.1 / 12.1.2

October 27th, 2022

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Bug fixes and improvements, including:

• Fix for legacy Nest account login issue

• Performance and reliability improvements

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Firmware 12.1.0

October 19th, 2022

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New features and improvements, including:

• HomeKit low battery warning for Nest Thermostat (2020 model)

• Tamper warning in HomeKit for Nest x Yale Lock and Nest Detect

• Improved performance for homes with multiple thermostats

• Bug fixes and performance improvements

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Firmware 12.0.0 / 12.0.1

October 7th, 2022

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New features and performance improvements, including:

• 2022 model Nest Doorbell (wired, 2nd gen) support, including HomeKit Secure Video recording

• Bug fixes and reliability improvements

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Firmware 11.6.0

September 12th, 2022

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Bug fixes and improvements, including:

• Support for iOS 16

• Performance and reliability improvements

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Firmware 11.5.2

August 7th, 2022

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Bug fixes and other improvements, including:

• Performance and reliability improvements

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Firmware 11.5.1

July 28th, 2022

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Bug fixes and other improvements, including:

• Improved Home app responsiveness for HomeKit Secure Video cameras

• Fix for rare issue causing missing device names in HomeKit

• Performance and reliability improvements

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Firmware 11.5.0

July 18th, 2022

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New features and performance improvements, including:

• Support for Wasserstein solar panels for 2021 model cameras

• Improved video quality for 2021 model cameras

• Fix for rare issue causing missing Nest Guard and Lock in HomeKit

• Bug fixes and reliability improvements

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Firmware 11.4.1 / 11.4.2

July 1st, 2022

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New features and performance improvements, including:

• Improved HomeKit Secure Video event recording quality

• Temperature and humidity history for outside sensors now available in the Eve app

• New configuration option to disable HomeKit thermostat fan control

• Bug fixes and reliability improvements

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Firmware 11.4.0

June 14th, 2022

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New features and performance improvements, including:

• Outside temperature and humidity sensors using Nest's weather service

• HomeKit Secure Video total device limit raised from 8 to 10 supported cameras

• Configuration UI enhancements

• Bug fixes and reliability improvements

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Firmware 11.3.1

June 4th, 2022

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New features and performance improvements, including:

• Support for Nest Detect button double-press automations

• Bug fixes and performance improvements

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Firmware 11.3.0

May 25th, 2022

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New features and performance improvements, including:

• Improved video quality for 2021 model cameras

• Nest low battery and device offline status icons added to Starling app

• Added HomeKit low battery warning for Nest Guard

• Fix for 2021 model camera snapshot issue

• Bug fixes and performance improvements

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Firmware 11.2.4 / 11.2.5

May 6th, 2022

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Bug fixes and other improvements, including:

• Configuration UI enhancements

• Router compatibility improvements

• Performance and reliability improvements

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Firmware 11.2.2 / 11.2.3

April 30th, 2022

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Bug fixes and other improvements, including:

• Fix for 2021 model Nest Cam and Doorbell video streaming issue

• Setup UI improvements

• Performance and reliability improvements

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Firmware 11.2.1

April 15th, 2022

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Performance and reliability improvements, including:

• Support for non-English characters in Nest device names

• Setup UI improvements

• Bug fixes and performance improvements

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Firmware 11.2.0

April 3rd, 2022

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New features, performance and reliability improvements, including:

• Redesigned hub setup UI for ease of use and clarity. Added support for Dark Mode

• Improved Nest Camera stream quality for all models

• Fix for Nest Cam with Floodlight auto-illumination issue

• Bug fixes and performance improvements

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Firmware 11.1.2

March 14th, 2022

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Bug fixes, performance and reliability improvements, including:

• Improved video stream start time on Nest Cam with Floodlight

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Firmware 11.1.1

February 25th, 2022

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Bug fixes, performance and reliability improvements, including:

• Fix for AirPlay choppy audio playback issue with large Speaker Groups

• Fix for Starling Developer Connect HTTPS issue

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Firmware 11.1.0

February 14th, 2022

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New features and reliability improvements, including:

• HomeKit Secure Video total device limit raised from 5 to 8 supported cameras

• Fix for Nest Cam with Floodlight issue when set to illuminate with live view

• Fix for rare Nest Cam IQ stream start issue

• Update on-device SSL certificates

• Bug fixes and performance improvements

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Firmware 11.0.0

February 4th, 2022

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New features, performance and reliability improvements, including:

• HomeKit Secure Video for supported 2021 camera models with Nest Aware: Nest Cam (wired), Nest Cam with Floodlight, Nest Cam (battery) when connected to a power source

• Lightning Start for live HSV camera video streams

• IPv6 support added for improved network performance (requires compatible router)

• Compatibility improvements for Arris and CenturyLink routers

• Improved battery management for 2021 model Nest Cam/Doorbell

• Bug fixes and performance improvements

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Firmware 10.2.4

November 23rd, 2021

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Bug fixes, performance and reliability improvements, including:

• Improved power management for Nest Doorbell (battery)

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Firmware 10.2.0 - 10.2.3

November 4th, 2021

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Bug fixes, performance and reliability improvements, including:

• Improved snapshot performance for wired 2021 model Nest Cams

• AirPlay compatibility and stability improvements

• Improved Apple Home app responsiveness for homes with a large number of devices

• Reduced data usage for multi-camera homes

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Firmware 10.1.0 - 10.1.3

October 16th, 2021

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New features and reliability improvements, including:

• Support for Nest Cam (wired) and Nest Cam with Floodlight

• AirPlay compatibility and stability improvements

• Starling Developer Connect API improvements

• Bug fixes and performance improvements

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Firmware 10.0.0 / 10.0.1 / 10.0.2

October 1st, 2021

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New features and reliability improvements, including:

• Support for Nest Cam (battery) and Nest Doorbell (battery)

• Updated Nest Thermostat UI in Home app for selecting Temp Sensors

• AirPlay compatibility and stability improvements

• Starling Developer Connect API improvements

• Reduced data usage for multi-camera homes

• Improved hub start-up time

• Bug fixes and performance improvements

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Firmware 9.2.1

August 22nd, 2021

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Bug fixes and reliability improvements, including:

• Fixes for Google's rebranding of Nest Hello to Nest Doorbell (wired)

• Corrected minimum setpoint for Nest Thermostat in Europe/Canada to 9 degrees C

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Firmware 9.2.0

August 10th, 2021

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New features and reliability improvements, including:

• Added alert in hub configuration UI when there's a reported Google/Nest service outage

• Reduced data usage for accounts with cameras in multiple Nest homes

• Improved hub start-up time

• Improvements to Starling Developer Connect API

• Bug fixes and performance improvements

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Firmware 9.1.2

July 20th, 2021

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Bug fixes and reliability improvements, including:

• Improved Home app responsiveness when using a large number of Nest devices

• Improved Nest camera snapshot performance

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Firmware 9.1.0 / 9.1.1

July 5th, 2021

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Bug fixes and reliability improvements, including:

• Improved AirPlay compatibility with Apple Music for Google Nest Hub

• Improved Nest Thermostat support for fanless HVAC systems

• Fix for issue turning on/off multiple cameras in an automation or scene

• Fix for rare issue where camera streams would not start

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Firmware 9.0.0 - 9.0.6

June 6th, 2021

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New features and reliability improvements.

• AirPlay support for Nest Audio, Nest Mini, Google Nest Hub, Google Nest Hub Max, Google Home Hub, and Google Home Mini

• Improvements to hub configuration UI

• Reliability improvements for HomeKit camera notifications

• Bug fixes and performance improvements

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Firmware 8.2.0

May 11th, 2021

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New features and reliability improvements.

• New controls in Advanced Settings to optimize camera video playback

• Bug fixes and performance improvements

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Firmware 8.1.0

April 21st, 2021

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New features and reliability improvements.

• Improved video quality and reduced stream start-up time for all Nest cameras

• Support for logging temperature/humidity history using the iOS Eve app

• Improved Google Account login experience

• Reduced hub start-up time

• Improvements to Starling Developer Connect API

• Bug fixes and performance improvements

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Firmware 8.0.0

February 26th, 2021

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New features and reliability improvements.

• Introducing Starling Developer Connect - an API to go beyond HomeKit and develop your own integrations with Nest

• Switches added to Thermostat to select active Temperature Sensor

• Create HomeKit automations triggered by Nest Detect's button

• 'Forgot Password' function added to Enhanced Security

• Fix for Nest camera video lag issue

• Fix for Nest x Yale Lock low battery state not being shown

• Fix for bug requiring hub restart after adding new Nest devices

• Improvements to router compatibility

• Bug fixes and performance improvements

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Firmware 7.0.4

January 15th, 2021

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Bug fixes and reliability improvements, including:

• Camera event responsiveness improvements

• Improvements to router compatibility

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Firmware 7.0.3

November 22nd, 2020

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Bug fixes and performance improvements.

• Improvements to hub configuration UI

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Firmware 7.0.2

November 13th, 2020

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Bug fixes and performance improvements.

• Improved Nest Camera event responsiveness

• Fix for Nest Detect naming issue

• Bug fixes and performance improvements

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Firmware 7.0.0 / 7.0.1

November 9th, 2020

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New features and reliability improvements.

• Support for the new Google Nest Thermostat

• Added HomeKit sensors for individual Nest Camera Activity Zones

• Improved Nest Camera live view loading time

• Improved snapshot synchronization for Nest Camera notifications

• Bug fixes and performance improvements

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Firmware 6.6.1 / 6.6.2 / 6.6.3

September 25th, 2020

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Bug fixes and reliability improvements.

• Fix for Nest camera snapshots not updating on some devices

• Fix HomeKit device naming issue for Nest Detects and cameras

• Fix Familiar Face sensors not appearing for some cameras

• Bug fixes and performance improvements
  
   

Firmware 6.6.0

September 14th, 2020

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Bug fixes and reliability improvements.

• Fix for Google account login issues

• Wired Nest Protect presence detector now exposed as HomeKit Occupancy Sensor instead of Motion Sensor

• Minor fixes and performance improvements
  
   

Firmware 6.5.0

September 6th, 2020

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New features and reliability improvements.

• Added 'Chime Enabled' switch for Nest Hello

• Set your hub's name to make managing multiple hubs easier

• Option to remember Enhanced Security password in your browser to avoid having to re-enter

• Bug fixes and performance improvements

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Firmware 6.4.0

August 13th, 2020

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New features and reliability improvements.

• Improvements to Google Account support to avoid the need for periodic reauthentication

• Automatic email notifications when Nest/Google Account credentials need updating

• Fix for rare thermostat fan schedule issue

• Camera video reliability improvements

• Improved recovery after power outages

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Note: if your hub is already connected to your Google Account, to avoid the need for periodic reauthentication, please sign into your Google Account again after this update by pressing 'SWITCH ACCOUNT'.

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Firmware 6.3.2 / 6.3.3

July 17th, 2020

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Bug fixes and reliability improvements.

• Improved compatibility with iOS 14 beta

• Camera audio reliability improvements

• Fix for rare Nest Secure arming issue

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Firmware 6.3.0 / 6.3.1

June 28th, 2020

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New features and reliability improvements.

• Added configuration option to disable Familiar Face sensors

• Added 12h and 24h options for thermostat fan timer

• Support for Google Advanced Protection Program accounts

• Support for old (1st Generation) Learning Thermostats

• Fix for unresponsive cameras with a large number of Familiar Faces

• Fix stability issues with Google Nest Hub Max

• Fix rare bug causing reassignment of Nest devices to the Default Room

• Improved router compatibility

• Improvements to camera performance

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Firmware 6.2.0 / 6.2.1 / 6.2.2

May 31st, 2020

 

New features and reliability improvements.

• Support for Two-Step Verification by email for Nest Accounts

• Create automations that trigger when cameras detect specific faces (requires Nest Aware)

• Fully automatic over-the-air firmware updates

• Bug fixes and performance improvements

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Firmware 6.1.0 / 6.1.1

May 20th, 2020

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New features and reliability improvements.

• Support for Nest Thermostat humidifiers and dehumidifiers

• Browser keychain support for managing Enhanced Security password

• Improvements to camera event notifications

• Bug fixes and performance improvements

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Firmware 6.0.0 / 6.0.1

May 3rd, 2020

 

New features and reliability improvements.

• Redesigned security architecture, including SSL/TLS everywhere and API authentication

• Added support for Nest x Yale Lock features: Privacy Mode, Auto-Relock, One-Touch Lock

• Option to allow arming of Nest Secure with doors/windows open

• Optimized hub network bandwidth utilization

• Improved camera event response time

• Improved compatibility with Eero routers

• Improved compatibility with third-party HomeKit camera apps

• Improved recovery after power outages

• Bug fixes and performance improvements

 

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Firmware 5.2.0 / 5.2.1

April 9th, 2020

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New features and reliability improvements.

• Selection of individual Nest devices to include/exclude from HomeKit

• Option to exclude camera events outside defined Activity Zones

• Fix for missed camera events on some devices

• Reduced bandwidth requirements for homes with many cameras

• Improved setup and troubleshooting UI

• Bug fixes and performance improvements

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Firmware 5.1.0

March 26th, 2020

 

New features and reliability improvements.

• Person notifications/automations for Nest Hello and Nest Cam IQ now supported without Nest Aware

• Improved setup and troubleshooting UI

• Improved recovery after power outages

• Bug fixes and performance improvements

 

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Firmware 5.0.1

March 21st, 2020

 

Bug fixes and reliability improvements.

• Fix for rare Nest Guard/Nest x Yale Lock reliability issue

• Fix for Google Nest Hub Max connectivity issue

• Miscellaneous fixes and performance improvements

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Firmware 5.0.0

February 29th, 2020

 

New features and reliability improvements.

• Support for two-way audio (talkback) on Nest cameras

• Two-Factor Authentication support for Nest Accounts

• Low battery warning for Nest Temperature Sensors

• Bug fixes and performance improvements

 

Note: if you use a Google Account to connect to Nest and are upgrading from firmware 4.1.0 or earlier, you will need to sign in again after installing this update.

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Firmware 4.2.0

February 1st, 2020

 

New features and reliability improvements.

• Redesigned secure Google Account authentication, including full support for all two-factor authentication methods

• Reliability improvements for Nest Accounts

• Option to disable Nest Hello doorbell button accessory if not needed for automations

 

Note: if you use a Google Account to connect to Nest, you will need to sign in again after installing this update.

 

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Firmware 4.1.0

January 25th, 2020

 

New features and reliability improvements.

• Support for 'Hot Water' control on UK/EU Learning Thermostats

• Added capability to trigger Shortcuts on Nest Hello doorbell push

• Complete support for Nest cameras on Apple Watch

• Improved user guidance when there are log-in issues

• Fix for legacy Nest Account log-in issue

• Other bug fixes and performance improvements

 

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Firmware 4.0.0

January 3rd, 2020

 

New in this major feature release:

• Support for Nest Secure (Guard & Detect)

• Added password lock option for hub configuration

• Added package delivery/pick-up notifications for Nest Hello

• Added low battery warning for Nest x Yale Lock

• Improvements to camera video quality

• Improved reliability for very long camera video streams

• Fix for Nest Account log-in issue

• Fix for rare Google Account log-in issue

• Improved recovery after home power outages

• Other bug fixes and performance improvements

 

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Firmware 3.0.0

December 7th, 2019

 

New features and reliability improvements.

• Support for Nest x Yale Lock

• Support for 1st Generation Thermostat E (US model)

• Fix for rare issue with multiple Temperature Sensors

• Fix for Google log-in issue experienced by some customers

• Adding/removing devices in your Nest account no longer requires hub restart

 

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Firmware 2.1.1

November 15th, 2019

 

Reliability improvements.

• Improved stability and support for third-party camera apps

• Fix for Google log-in issue experienced by some customers

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Firmware 2.1.0

November 10th, 2019

 

New features and reliability improvements.

• Improved support for customers with multiple Nest Homes

• Added HomeKit switch to turn on/off live video for Cameras

• Added 'max quality' camera video mode

• Stability improvements

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Firmware 2.0.3

October 25th, 2019

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Reliability improvements.

• Fixed an issue causing repeated log-in notification emails from Nest for some customers

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Firmware 2.0.2

October 23rd, 2019

 

Reliability improvements.

• Fixed an issue where Starling Home Hub would restart when changing Nest device settings

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Firmware 2.0.1

October 22nd, 2019

 

Reliability improvements.

• Improved support for Nest Cam Outdoor/IQ

• Improvements to camera live video and audio quality

• Fixed issue with thermostats appearing offline in Nest app while using Starling Home Hub

 

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Firmware 2.0.0

October 20th, 2019

 

New features and reliability improvements.

• Support for Nest Cam Indoor/Outdoor/IQ, Hello, and Google Nest Hub Max cameras

• Support for EU/UK Thermostat E with Heat Link

• Improvements to EU/UK Learning Thermostat support

• Improvements to Nest API support

• Improved support for Google Accounts

• Improved recovery after power outages

• Bug fixes and performance improvements

 

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Firmware 1.1.0

August 31st, 2019

 

New features and reliability improvements.

• Motion Sensor functionality now available for Nest Protect

• Improved support for Google Accounts

• Bug fixes and performance improvements

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Firmware 1.0.0

August 25th, 2019

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Initial release.

• Support for Nest Thermostat and Nest Protect

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